Meet Fin….Our virtual assistant designed to enhance your experience with State Farm Federal Credit Union (SFFCU). Whether you’re exploring our website, navigating online banking, or using our mobile app, Fin is here to provide you with instant support and valuable information….A wealth of knowledge at your fingertips!
Here is how Fin can help you:
- Answer common questions about SFFCU products and services.
- Assist you in opening a new membership account or applying for products and services.
- Provide contact information and hours of operation.
What to know about Fin:
- Fin is available 24/7 through all your favorite SFFCU tools – online & mobile banking and the SFFCU website. Look for the “Let’s chat!” icon.
- All responses from Fin are automated and not from a live person. However, Fin can connect you with a Credit Union specialist during normal business hours if unable to address your question.
- Fin responds best to short phrases or questions, and just one question at a time. Use the button below to learn some of the best ways to ask Fin questions.
Common Questions About Fin:
Fin can answer some of the most common questions our members ask, such as, “How do I become a member?” or “When are you open?”
You’ll be asked if you’d like to speak with a Credit Union specialist.
Review the information for how to ask Fin questions. Fin will ask for clarification, and if unable to understand will transfer you to a Credit Union specialist during normal business hours.
As many as you want, but one at a time. Fin may not understand multiple questions asked at once.